Terms of service
Welcome to Sooqlina.
Throughout these Terms, “we”, “us” and “our” refer to Sooqlina.
We operate this website and online store (the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to offer our products and services to you.
These Terms of Service (“Terms”), together with the policies referenced within them (including our Privacy Policy, Shipping Policy and Refund Policy), set out the terms on which you may use our Services.
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.
Nothing in these Terms affects your statutory rights under UK law.
1. ACCESS AND USE
You must be at least 18 years old to use our Services.
You agree to provide accurate, current and complete information when making a purchase or creating an account, and to keep your details up to date.
You are responsible for maintaining the confidentiality of your account and for all activity under it.
2. PRODUCTS
We aim to ensure that all product descriptions, images and details are accurate. However:
- Colours and appearance may vary depending on your device
- Minor variations in fabric, finish or fit may occur
All product descriptions and availability are subject to change at any time without notice.
3. ORDERS
When you place an order, you are making an offer to purchase a product.
We will confirm acceptance of your order by email. We reserve the right to refuse or cancel any order where necessary, including where products are unavailable or there are pricing errors.
Please check your order carefully before submitting, as we may not be able to make changes once it has been placed.
4. PRICING AND PAYMENT
All prices are shown in GBP (£) and are inclusive of VAT where applicable, unless stated otherwise.
Delivery charges and any additional costs will be clearly displayed at checkout.
You agree to provide valid and accurate payment details. By placing an order, you confirm that you are authorised to use the payment method provided.
5. SHIPPING AND DELIVERY
Information about delivery times, costs and options is set out in our Shipping Policy.
Delivery times are estimates and may vary due to factors outside our control.
Risk in the goods passes to you once the products have been delivered to your address.
6. RETURNS AND CANCELLATIONS
Your rights to cancel an order, return products and receive refunds are set out in our Refund Policy.
If you are a consumer in the UK, you have certain rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing in these Terms affects those rights.
7. INTELLECTUAL PROPERTY
All content on our Services—including text, images, branding, graphics and design—is owned by or licensed to Sooqlina and is protected by UK and international intellectual property laws.
You may use the Services for personal, non-commercial use only. You must not copy, reproduce or distribute any content without our prior written permission.
8. THIRD-PARTY SERVICES
Our Services may include links to third-party websites or tools.
We are not responsible for the content, policies or practices of third-party services. Any use of such services is at your own risk.
9. RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, but all purchases are made directly with Sooqlina.
Shopify is not responsible for any aspect of your transactions with us.
10. PRIVACY
Your personal data is handled in accordance with our Privacy Policy.
By using our Services, you acknowledge that your data may be processed by us and by Shopify to enable us to provide our Services.
11. FEEDBACK
If you submit feedback, reviews or suggestions, you grant us the right to use them for business purposes, including improving and promoting our Services.
You confirm that any feedback you provide is your own and does not infringe the rights of others.
12. ERRORS AND ACCURACY
We may occasionally update or correct errors relating to product descriptions, pricing or availability.
We reserve the right to cancel or amend orders where such errors occur.
13. PROHIBITED USE
You must not use our Services:
- for unlawful purposes
- to infringe the rights of others
- to transmit harmful or malicious code
- to interfere with the operation or security of the Services
We reserve the right to suspend or terminate access where these Terms are breached.
14. LIABILITY
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- your statutory rights as a consumer
To the extent permitted by law, we are not liable for indirect or consequential losses.
15. TERMINATION
We may suspend or terminate access to our Services if you breach these Terms.
Any provisions that should reasonably continue after termination will remain in effect.
16. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. CHANGES TO THESE TERMS
We may update these Terms from time to time. Updated versions will be posted on this page, and continued use of the Services constitutes acceptance of any changes.
18. CONTACT
Email: admin@sooqlina.com
Address: PO Box 788, London, Hounslow, TW3 9BP, United Kingdom